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Product - FAQs

  1. Where can I find information and prices on international deliveries?

    Besides delivering to mainland UK destinations, we also offer international deliveries. We regularly ship goods to various parts of the World including Ireland, Europe, Scandinavia, Australia, and New Zealand.

    If you happen to live outside the UK and are interested in our products, you can email [email protected] to receive a quote on the shipping cost to your country.

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  2. I have a product-specific question

    For any product-specific questions that cannot be answered by the product dimensions and further information, please fill out our contact form.

    Alternatively, you can ask a question directly on the product page using the Q&A tab, and we will do our best to find the answer to your question.

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  3. When will an item back in stock?

    We keep all of our product pages up to date with livestock notifications, so you can see if your desired product is in stock, and if not - when it is expected. You can place preorders on items that are not currently in stock and they will be shipped as soon as they are available.

    If you would rather not place an order but would like to be notified when the product comes back into stock, click 'notify me', and keep up to date with our latest stock levels on your desired products.

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  4. Where can I find specific product dimensions?
    Our items have a Dimensions tab on each specific product page which will give you an accurate scale of the product.
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  5. Do you have a catalogue?

    Yes, we have a beautiful FREE catalogue. Order today to read about our amazing product ranges, our competitive price points and expert style advice to help you achieve your dream bathroom.

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  6. Do you have a showroom?

    Yes, why not stop by and visit our showroom on the Formby Industrial Estate. Our friendly, knowledgeable staff will be happy to answer all your plumbing and bathroom questions.

    We stock everything from Bathroom suites, accessories and radiators to plumbing pipes, fittings and other sundries online, but please be aware that products are not available to take home on the day of purchase at our showroom. If you'd just like to come and have a look at any of our products in person before you buy, then you are more than welcome, but please note that our showroom can only stock a smaller selection of our huge range, so if there is something specific you would like to see, please call ahead. Delivery of larger items can also be arranged in-store.

    Please see our Showroom Page for details of our location and opening times...

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  7. Do you have an item in stock?
    We do show up to date stock information for each product on our website. This information can be found just above the price of the item.
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  8. Do you have installation instructions?

    Most of our products come complete with installation instructions, however, if yours become lost or damaged, then please contact us using this simple contact form and if at all possible, we will email you another copy.

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