Customer Services

Frequently Asked Questions

  1. How do I contact you?

    If you wish to contact us for a general enquiry, you can email us at [email protected]. Contacting us by email is simple and we aim to answer all email queries within a few hours. Any emails received outside of working hours will be responded to at the soonest possible opportunity.

    You can also contact us by phone at 0116 274 4059. Calls are accepted during the following hours: 8.30 am to 9.00 pm Monday to Friday and 9:00 am to 5:00 pm Saturday. Please be aware that our customer services team can only answer your queries between 8.30 am and 6 pm, due to our courier and manufacturer enquiry channels closing at that time. If you are ordering goods, the lines are open between 6 pm and 9 pm.

    If you wish, you can come and talk to us face to face for advice or a closer look at products by paying a visit to our showroom:

    Nexus 64 St. Barnabas Road Leicester LE5 4BD

    Alternatively, we also have numerous Social Media Profiles you can contact us on - find these in the footer of this page. These allow you to keep track of all our latest news, deals, and other fun stuff!

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  2. What are your returns address?

    What are your returns address?

    If you need to return an item, our returns address is:

    Banyo Ltd t/a Nexus

    International House

    64 St. Barnabas Road


    LE5 4BD

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  3. Do you offer free delivery?

    Free standard delivery is available for orders over £499 for a limited time only. For more information on delivery costs, please visit our Shipping and Returns page.

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  4. How much does delivery cost?

    Delivery cost

    Depending on which items are ordered, some deliveries are free and some are chargeable. You can check by inputting your postcode in the 'Check delivery cost' box on the product page or for multiple items, please call our sales team on 0116 274 4059 or you can send an email to [email protected].
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  5. Will the delivery driver call me?
    If you have chosen Standard Pallet Delivery at checkout, then you will be contacted by the courier before delivery to advise of the delivery date.
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  6. Can I still return items?

    Can I still return items?

    Yes, our warehouse is still operating and we're still processing returns.
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Latest Question

  1. Can I still order online?

    Can I still order online?

    Yes, you can still place an order with us and our delivery lead times may be longer than usual. Please bear with us, we’ll get your orders to you as quickly as possible.
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  2. Can I Pay in Euros?

    We do advertise prices in Euros, however, We have no control over exchange rates that financial institutes charge. Therefore the advertised Euro price may change due to the chosen payment method exchange rate, as we only accept payment in Pound Sterling.

    Please be aware of this when placing an order in Euros as the quoted Euro price will be an estimated price.

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  3. Do you give internationally?

    International Delivery

    Yes, as well as delivering throughout the UK, including the Highlands and Offshore areas, we are also happy to arrange deliveries for international orders. We regularly ship to Ireland, Europe, Scandinavia, Australia & New Zealand. If you live outside the UK and are interested in our products, please visit our site or email [email protected] to receive a quote on the shipping cost to your country

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  4. Do you offer trade discount?

    Do you offer trade discount?

    Our Trade Team are always happy to provide dedicated customer service and discounts for our business and trade customers, meaning that your order is tailored to suit your needs. To learn more about what a Trade Account could mean for your business, please visit our Trade Page.

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  5. Who manages Trade Orders?

    Who manages Trade Orders?

    We have a dedicated Trade Team who are available by email ([email protected]) and phone. They handle everything from small local businesses to international property developments and will help guide you with everything from discounts, sourcing alternative or difficult to find items, delivery schedules and even price matching. Sign up for a Trade Account today to find out what you can save off your next order.

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  6. Can you provide delivery service the next day?

    Can you provide delivery service the next day?

    For next day delivery - At present all products must be in stock and stored in our distribution warehouse. Orders must be issued in full, with all terms and conditions agreed by 2.30 pm at the latest.

    The next working day we will then plan to deliver products.

    Please remember: Customers are advised not to book tradesmen based on estimated delivery dates.

    View full returns policy

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  7. Do you offer discounts to businesses?

    Do you offer discounts to businesses?

    Yes, our Trade Team offer discounts on a dynamic sliding scale, so your order is tailored to your needs. Visit our Trade Account Page to learn more and open an account.
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  8. Why isn't my discount code working?
    Our promotion codes are available for a specific period. Please check that the code you are using has not expired. The codes are not case sensitive so this should not cause any issues.
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