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14 Day Money Back Guarantee

Banyo offers a 14-day money back guarantee on all of our products. That means if you're not 100% happy with the quality of the items you receive, you can return them straight back to us. Exceptions are special order items or items which have been personalized for you. Please notify us within 14 days of your delivery date if you wish to return any of your items by email to returns@banyo.co.uk. On receipt of your email, we will advise the steps to follow. To qualify, all we ask is that the goods are returned by you are:

  • Unused
  • Uninstalled
  • In the same condition as you received them
  • In the original packaging


Providing ALL of the above has been met, your refund will be issued upon receipt of your returned item(s) to our warehouse.