Gazco Riva2 500 Conventional Flue Gas Fire
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Please note, delivery times quoted are approximate. We will try our best to deliver within the time indicated however there may be ocassions where delays are out of our hands. Please do not book your installer until AFTER you have received and checked your order. Any costs you may incur due to delivery days will be at your risk. For some products we may be able to offer a quicker delivery service with an additional charge. To find out more, please call our sales team on 0116 274 4059.
At Banyo we check our prices regularly, and this is why if you have any product at a lower price elsewhere, we'll do our best to beat it.
Here's what you need to let us know:
The product number and the price of the item you're interested in.
The web address of the competitor (sorry, no auction sites).
Please take note of the following:
- Price match includes the competitor's delivery price.
- The product on any competitor's site has to be identical to the product on our site.
- The product must be in stock with the competitor and available for delivery within 48 hours.
- Price match is valid on the day you order.
- The match needs to be verified by one of our agents – just call 0116 274 4059
- The offer is not transferable.
- Unfortunately, we are unable to offer price matching for products purchased on finance or if you have used a discount code.
- All products must be from UK suppliers with UK guarantees. We are unable to match non-UK websites which deliver into the UK.
- We are unable to price match internet-only companies which do not have showrooms where you can view products.
- Sorry, no price matching to any auction sites or products sold on Amazon.
- Call our Sales Team on 0116 274 4059
Monday - Saturday 9am to 6pm Or email us at [email protected]
Gazco Electric Stoves and Fireplaces 2 Year Warranty - Manufacturer Warranty
To receive your Extended Warranty your Gazco Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Gazco within one month of the later of the purchase date or installation date. The commencement date for the warranty period is the date of purchase.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. Any product purchased outside of our Expert Retailer Network, or not registered within the stated time will carry a standard 12-month warranty. The Extended Warranty for your Gazco Electric Stove or Fireplace extends the standard 12-month warranty by a further 12 months to a total warranty period of 2 years.
You can register your purchase here. By registering your product online, and choosing to opt-in we can keep you up-to-date with useful technical updates or the latest product information that will help you gain even more enjoyment from your new fire or stove.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out in accordance with the Installation Instructions.
This Warranty can be transferred in the event that the Customer sells the appliance within the Warranty period. The Customer must inform Gazco in writing of the sale within 14 days of the resale. Failure to notify Gazco within 14 days will result in the Warranty becoming invalid. Please pass on the dated sales receipt as a proof of purchase to the new owner.
The product must be adequately serviced and maintained. This may include, but is not limited to, cleaning the filters and maintaining the silks. Please see your Gazco Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
During your extended warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from gazco spares in the UK, or from an Expert Retailer directly.
Consumable items such as glass, screens, bulbs, LED boards, filters and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from whom the product was purchased. Your Expert Retailer will either be able to offer immediate assistance, or having visited you, make contact with Gazco on your behalf. For a Service call to be arranged Gazco will require proof of registration. Any Warranty claim without the required information will be referred back to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic or video evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A service call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a Gazco Engineer or approved third party will incur a service charge if, the engineer inspects the appliance and concludes there is no manufacturing fault.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts or the repair or replacement of parts, which are subject to normal wear and tear during the Warranty period. Parts that will require replacement in connection with normal annual maintenance, such parts include but are not limited to glass, screens, bulbs, LED boards and batteries are not covered under the Warranty.
The Gazco Extended Warranty does not cover:
A. Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
B. Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
C. Issues with mains/spur connections of power supply.
D. Damage resulting from the product not being adequately maintained. (Please see your Gazco Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
E. Damage caused by unauthorised modifications, use or repair.
F. Damage or defects caused by the product being stored in a damp, unheated environment.
G. Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Gazco.
H. Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
I. Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder of the original warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, Gazco will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Gazco liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Gazco’s Terms
and Conditions of Sale.
Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Gazco, in the event of a warranty claim, reserves the right either to replace the goods in question or to refund the purchase price of the goods.
For product sold outside the UK and Ireland, UK law will prevail.
The Gazco Extended Warranty does not affect your statutory rights.
The above warranty terms and conditions came into effect on 20th February 2020 and are applicable for all relevant products purchased after this date. Appliances despatched prior to this date will have a different warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2 year warranty.
Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets.
It could not be more simpler to order from us. We accept all major credit and debit cards which include MasterCard, Visa, Maestro, Switch, Delta and Solo.
Gazco Riva2 500 Conventional Flue Gas Fire
The Gazco Riva2 500 Conventional Flue Gas Fire brings warmth and comfort to your home Designed to fit into a 22" wide fireplace, the gas fire allows quick and easy installation The elegant 5.2kW fire provides heat and pleasing design to both traditional and modern styled homes. The stunning design can be further enhanced with six different front choices and five different immaculate fire linings to suit every customers style. The fireplace also comes with a programmable thermostatic remote allowing full control of your fire
- Heating efficiency: 76%
- Energy efficiency class: D
- Heat output: 4.4kW (NG) / 4.5kW (LPG)
- Flue diameter : Top 127mm (5")
- Fuel bed : Logs
- Linings : Vermiculite, Brick effect, Black reeded, Black glass, Ledgestone effect lining
- Command controls: Programmable thermostatic remote control
- Width: 550mm
- Height: 388mm
- Width: 855mm
- Height: 694mm
- Depth: 17mm
- Width: 869mm
- Height: 710mm
- Depth: 40mm
- Front finish: Black glass / White glass
- Back finish: Graphite
- Width: 869mm
- Height: 710mm
- Depth: 40mm
- Width: 890mm
- Height: 621mm
- Depth: 57mm
- Width: 885mm
- Height: 678mm
- Depth: 75mm
- Images are for illustrative purposes
Lead times on products may vary, we do though aim to deliver within the time scale quoted. It is important that you do not book your installer before you have taken delivery of the item and have checked that it is free from damage. We will not be responsible for any charges incurred for the cancellation of installers.
Warm Air Ducting Kit
The kit, for the insets only, which includes two 3 metre lengths of flexible ducting, allows you to heat up to two other living spaces. The Studio 3 has four ports so you can even add two kits if required, providing heat for up to four additional rooms.