Kohler Guarantee

Kohler Guarantee

Kohler Guarantee

Kohler Guarantee

Peace-of-mind guarantee:

At KOHLER®, we are confident in the quality and reliability of our products and guarantee them against faulty materials or workmanship, provided they have been installed, cared for and used in accordance with our instructions.

25 years Ceramic and enameled cast iron products

10 years Acrylic baths, metal Vessels and Shower trays

5 years Shower valves, taps, bath panels, cistern fittings and seats

2 years Bathroom furniture and accessories

1 year Whirlpool and spa systems

Kohler Enclosures and Bathscreens hold a Lifetime guarantee*

The Kohler Lifetime and 5 year guarantees are valid in the United Kingdom and Republic of Ireland and are available to the original purchaser upon registration of the product.

*Certain exclusions and conditions apply.

Lifetime Guarantee:

This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions:

1) Our lifetime guarantee is available to the original private domestic customer only who buys a KOHLER® shower enclosure and who completes and returns to Kohler the guarantee registration form, along with a copy of proof of purchase from an approved Kohler retailer, within 30 days of purchase.

2) The guarantee does not cover the following

  • Magnets, gaskets, rollers and seals which will be limited to a 3 year guarantee only.
  • Failure to follow Kohler installation and maintenance instructions
  • Normal wear and tear
  • Inappropriate and/or cleaning
  • Accidental breakage and/or wilful damage or neglect.
  • Build-up of mildew and limescale
  • Modification, alteration, transformation or relocation of the unit
  • Glass breakage
  • Coating on the glass which will be limited to a 10 year guarantee only
  • Glass bonding which will be limited to a 10 year guarantee only.
  • Any products purchased ex-showroom display
  • Cost of removal of the product following installation and/or reinstallation of any replacement product (or part) including without limitation, tiling costs.
  • Consequential loss of damage or any kind.
  • The replacement of any other household fitting or furniture arising from any claim
  • Commercial use and rental properties

3) The guarantee applies to material and manufacturing defects only and solely to the original installation, under normal domestic use in the United Kingdom and Republic of Ireland only.

Lifetime means for the lifetime the product is produced and a further 5 years after it has been discontinued.

4) The product must be inspected for obvious defects prior to installation. Claims will not be accepted for obvious defects if found after installation.

5) You must notify Kohler within 30 days upon discovery of a defect. Proof of purchase showing date and place of purchase will be required.

6) If the product is found to be defective within the definition detailed above, Kohler shall, at its discretion, either refund (up to but not in excess of) the original purchase price, or repair the product, or provide new goods and parts to you in replacement. This shall be Kohler's sole obligation under this guarantee. Repair under this guarantee does not extend the original expiry date. The guarantee on any replacement parts or product ends at the original expiry date.

7) Any repair work must only be undertaken by Kohler or a party first approved by Kohler. At our discretion for trims,handles,seals,gaskets,magnets or consumable items we reserve the right to supply replacement parts only.

 8) If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, Kohler reserve the right to charge the customer in respect of any service engineer's time or replacement parts supplied. Additionally we reserve the right to charge for the cost of travel outside mainland UK.

9) The benefit of the guarantee cannot be transferred to a third party.

10) Due to continuing design development and product improvements, we reserve the right to amend or adjust specifications at any time. Where an identical product is no longer available, we will supply the nearest equivalent from our current range.

11) The guarantee will be valid only if installation, use and maintenance have been carried out in accordance with the fitting instructions.

12) Integrated shower systems are subject to a separate guarantee.

13) The guarantee is only valid for products purchased, installed and used for private, domestic purposes in the United Kingdom and Ireland. This guarantee does not cover any rights other than those expressly set out above.

14) Where the purchase of a KOHLER shower enclosure has not been registered the lifetime guarantee does not apply but you will be entitled to a 12 month guarantee from the date of purchase. Proof of purchase is necessary.

If you have any questions with regards to the above information, please contact our customer service team on 0844 571 0048 who will be more than happy to assist you.