We want you to be delighted with your order.

Complaints or notification of damages must be made within 3 working days of receipt of goods.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund for any item, apart from items personalised for you. You may cancel your order by sending or delivering to us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase.

To contact us for this purpose see our details in the Contact section. If you exercise your statutory right to cancel you must immediately return to us, in the normal way, the items you do not wish to keep.

Any refunds will be made within 30 days of cancellation or return.

At Banyo we maintain the highest level of security when dealing with your order.

This website's Checkout incorporates the highest level of SSL encryption technology, as used by the military and leading banks, to transmit your order securely. This means that it is impossible for someone to intercept your details as they travel between your computer and the Banyo webserver.

You can validate that the Checkout is secure as follows:

• The full web address of the Checkout will start with "https://" rather than just "http://"
  
  
• When you are on the Checkout page a small locked padlock or solid key will appear at the bottom of your browser window.
  
  
• You can double click on the padlock / key which provides further security details as verified by the secure certificate authority, Equifax. You can then manually check these credentials yourself.

If you prefer to place your order over the telephone please call us on 0870 766 9678.

To begin shopping

We are pleased to accept Visa, MasterCard, Delta, Switch and Solo credit and debit cards.

Please note that we will not debit your card until the goods are ready for dispatch from our warehouse.

At Banyo we are committed to protecting your privacy online. Names, addresses and email addresses are collected for order deliveries. This information is only obtained when voluntarily submitted by you.

Sharing of personal information

Third party companies may be engaged by Banyo to perform a variety of functions, such as fulfilling orders, assisting with our promotions and providing technical services for this website. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

We do not sell, transfer or disclose personal information to third parties.

Banyo reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of this website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of health and safety.

Accessing your information

You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information we have about you, please contact us.

In order to review any personal information we have collected about you via this website, to ask us to delete that information, or to stop further use of the information, please contact us.

Cookies

You can click on the "Help" section of your web browser to learn how to change your cookie preferences. If you disable all cookies, you will not be able to use the online shopping facilities provided by this website.

Links to other websites

We may offer links to sites that are not operated by Banyo. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.